Welcome to the Support Center

We are currently working on an issue with a notification plugin for IT staff.  For the time being, we have had to enable ticket summary and details for BS&A vendor tickets.  These are a required field and must be filled out with something (anything will do) to submit the ticket.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

We have various SLA's (Service Level Agreement) in place depending on the type of trouble ticket. In general, non-emergency tickets are on a 48hr SLA. That means we will respond to your ticket within that time frame.

Trouble tickets that are considered to be an emergency have an SLA of 2hrs.

Please do not follow up a ticket with an immediate phone call right after you have put the ticket in. We will respond to your ticket as soon as possible.

Thank you.