Frequently Asked Question

Please turn the scanner off, wait 5 seconds and then turn it back on. Give the scanner a couple of minutes to reconnect to the network before you try scanning again. See below for power button location.

If power cycling the scanner does not resolve the problem, submit a help desk ticket.

ES-500W/ES-500WR

1	power button
2	Wi-Fi connect button
3	Wi-Fi button
4	double feed detection skip button
5	slow mode button
6	stop button
7	start button
8	NFC tag