Frequently Asked Question
My epson desktop scanner isn't working, what should I do?
Last Updated 6 years ago
Please turn the scanner off, wait 5 seconds and then turn it back on. Give the scanner a couple of minutes to reconnect to the network before you try scanning again. See below for power button location.
If power cycling the scanner does not resolve the problem, submit a help desk ticket.
ES-500W/ES-500WR
![image](https://files.support.epson.com/docid/cpd5/cpd51578/source/scanners/source/images/parts/es400_es500w/es500w_buttons.jpg)
If power cycling the scanner does not resolve the problem, submit a help desk ticket.
ES-500W/ES-500WR
![image](https://files.support.epson.com/docid/cpd5/cpd51578/source/scanners/source/images/parts/es400_es500w/es500w_buttons.jpg)
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